Multi-tasking is one of the most important skills to have in the workplace. Everyday situations arise, customers are angry, deadlines need to be met, food needs to be ordered for a meeting, and there are other small crises that need to be tended to- all this on top of the daily responsibilities.
Sometimes hats are worn at the same time. Ever had to negotiate a price with a vendor because food needed to be ordered and delivered at the last minute? This is the negotiator, caterer, and fireman. When you greet someone entering the office and it turns out they are soliciting business, this is the hostess and guard. Or what about immediately locating documents that your boss is demanding? This is the soldier and magician. Here are a few of the roles that admins play:
Fireman – putting out fires, crises that arise
Magician- producing documents, making arrangements that seem impossible, but the boss is insistent
Caterer – making sure refreshments are ordered for meetings and events
Negotiator – talking with vendors, cutting deals to save the business money
Mind reader – knowing what your boss is going to say, need, or do before he or she does it and being prepared
Soldier – sitting on the 'front lines' to defend their boss and the decisions that are made, dealing with a boss who is not very polite, or absorbing unfriendly fire from customers or clients who are less than cordial
Hostess/host – greet customers and clients
Editor – proofread documents and correspondence before it is made public
Guard- protects the office from solicitors and keeps unwanted or uninvited guests out
Repairman- fixing office equipment
Administrative professionals are the cornerstone of the office and wear many hats. Which hat(s) did you wear today?