It was payday and there was an error on Lisa's paycheck. She was concerned about the extra deductions and went to talk with the payroll specialist in the company. When Lisa entered the office, all doors were closed except the one to the HR Director's office. The HR Director informed Lisa that the payroll specialist was out the next two days and she didn't know where information was kept in her office. Lisa had to wait until the payroll clerk returned to work.Does this sound familiar? You need to ask a colleague for help, they are not in, and there is no one else in the office to help? It's as if the world stops because he or she is out of the office.
Cross training is an effective method that can be used in any company, big or small, to increase productivity and keep the workflow streaming along smoothly.
